Initial release.
Settings, Versions and Test. Agents run
from their published version.
5 cents a minute all-in with Twilio. OpenAI Realtime engine profiles are optional per agent.
on your own phone (up to 5 minutes, rate-limited).
Deepgram Aura, Sarvam) provider within an engine profile. Call LLMs: OpenAI, Azure OpenAI or any OpenAI-compatible
endpoint.
publishing, per-campaign and per-contact values in the campaign wizard, and a warning on any call that skipped one.
appointment, look up and update contacts, request a callback, send SMS, end the call and search knowledge.
fallback when nobody answers (back to the agent, callback or voicemail). The human leg is billed at the transfer
rate.
email, SMS or Slack.
caller-ID rotation and answering-machine detection (hang up, leave a spoken voicemail, play a recorded voicemail
you uploaded as MP3 or WAV, or let the agent talk).
are seeded (US, Canada, UK, EU, Germany, India, Australia, Brazil), plus four US state rule sets.
supported.
and a "call me instead" option.
holds.
Mercado Pago, Mollie, Paddle, manual bank transfer / UPI, and an offline test gateway. Invoices with PDF, GST
and VAT support.
Voice agents
- Agent builder with eight tabs: Prompt, Voice, Knowledge, Tools, Analysis,
- Pipeline engine by default (Deepgram Flux speech-to-text, a streaming LLM, Cartesia or ElevenLabs voices) at about
- Up to six languages per agent, including Hinglish, with automatic language detection.
- Maximum call duration, idle timeout, interruption sensitivity and outbound greeting settings per agent.
- Live browser test call in the builder, with a transcript and latency badges, and "Call my phone" to hear the draft
- Voice library page: search, filter, preview and favourite voices, and open one in an agent.
- Per-agent choice of speech-to-text (Deepgram, OpenAI, Sarvam) and text-to-speech (Cartesia, ElevenLabs, OpenAI,
- Agent variables: custom {{variables.<key>}} placeholders with defaults and a required switch, typo checks before
- Knowledge bases from PDF, DOCX, HTML, CSV, text files and website crawls, with hybrid search and cited sources.
- Custom HTTP tools with secrets, JSONPath mapping and a test console. Built-in tools: check availability, book an
- Warm and cold transfer to a person (number or SIP URI) with a whisper, press 1 to accept on warm transfers, and a
- Keypad digits (DTMF) so outbound agents can get through phone menus.
Calls, recordings and analysis
- Inbound calls on your numbers, with business hours, fallbacks and a blocklist.
- Stereo call recording in Ogg Opus, with a two-lane waveform player and signed download links.
- Post-call analysis: summary, outcome, lead score, sentiment and your own extraction fields. Hot-lead alerts by
- Full-text transcript search and optional PII redaction per workspace or agent.
- Recording and transcript retention windows from 7 to 365 days, or forever.
Campaigns and compliance
- Outbound campaigns with a seven-step wizard, audience preview and credit estimate.
- Dialer with concurrency and pacing limits, calling windows in the contact's timezone, retries per outcome,
- Triggered campaigns started from a signed URL.
- Compliance gate on every dial: do-not-call lists, consent, regional calling windows and daily caps. Eight regions
- Callers who ask to stop are added to the do-not-call list during the call.
- National registry imports with expiry.
Contacts, SMS and appointments
- Contacts with custom fields, tags, lists, AND/OR segments, CSV import with mapping and dedupe, and a timeline.
- SMS inbox, templates, automations, STOP/START/HELP keywords and delivery receipts. India DLT registrations are
- Built-in calendars with availability rules, bookings by the agent or by hand, and SMS reminders.
Integrations
- HubSpot, GoHighLevel and Slack connectors with field mapping, a sync log and retry.
- Google Calendar and Cal.com availability and booking.
- n8n, Make and Zapier automation templates.
Web call widget
- Embeddable call button for any website: Shadow DOM loader, a React component, a domain allow-list, per-IP limits,
Platform (super admin)
- Multi-tenant workspaces with plans, feature limits, credit packs, coupons and an append-only credit ledger with
- 14 payment gateways: Stripe, PayPal, Razorpay, PayU India, Cashfree, PhonePe, Paytm, Paystack, Flutterwave,
- Provider key pools with weights and cooldowns, and bring-your-own-key for workspaces.
- White-label branding for the platform and for each workspace, and custom portal domains.
- Landing page CMS with pages, blog, menus and machine translation at publish time.
- Email templates and SMTP, Resend, Mailgun, SES or Postmark transport.
- Tenant and user management with impersonation.
- Web installer with requirement checks and a one-time install token.
- Envato licence activation with a 14-day grace period. Tenants are never blocked.
- Updates page with signed release checks, changelog, requirement diff and the update steps for your install type.
- Scheduled backups, health checks and a support bundle.
Developers
- REST API with scoped API keys, rate limits and IP allowlists. OpenAPI document and Swagger UI.
- Signed outgoing webhooks with retries and redelivery.
- Docker Compose install with automatic HTTPS, or PM2 + Nginx.